The Saffron Baggallay Learning Academy

Maximizing Your Human Capital Through Soft Skills Training
Maximizing Your Human Capital
Through Soft Skills Training

What does a ‘high-performance’ culture mean for your business?

People are the heart of every business. People are what ultimately make a company thrive. They are the biggest cost in any company - and potentially, the greatest asset.

The question for organisations is: how do we get the most out of our people? How do we turn our biggest cost into our greatest asset? 

Trust

Connection

Performance

The Trust - Connection - Performance Link

Humans are wired for trust and connection. They also have an innate desire for achievement. But they can only perform and achieve when they feel trusted, psychologically safe and connected. 

When this happens, people become creative and energetic. They enjoy their work. Individuals are seen, heard and recognised for their unique contribution. Teams thrive as they work together to achieve results and realise goals. 

And that translates into consistent high performance. 

Your Biggest Problem Solvers - Your People

Your people inherently know the issues at the heart of your business. When they feel trusted and connected, they solve challenges quickly and easily, in creative ways that outsiders just cannot do. 

In the pressure of doing business, people are often forgotten. They are treated as numbers instead of humans, with a heart and intelligence of their own. So they end up feeling expendable and secondary. When this happens, the inevitable result is compromised performance. Energy drops, corners are cut, tasks are done half-heartedly. People don't give of their best. 

Contrast this with teams where team members trust each other, where individuals are seen and recognised for their unique value - and where high performance is a natural outcome, not a forced demand! 
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How do companies achieve this?

100k students
In depth analysis
Market structure
Technical insight

The Value Of Soft Skills Training

Teams are not made up of job titles, but of real people from diverse backgrounds, with different skills, life experiences, opinions and unique ways of doing things. This diversity can be very beneficial - but can also bring challenges. 

Thriving teams have the skills and tools to handle these challenges. Teams that don't have these, simply don’t perform the way they could. 
Soft skills training is about giving people the skills to work together and to understand each other better. It can even provide a common language that serves to bring people together, and acts as a shortcut for complex challenges that may arise

These skills include things like:

  • Thinking before reacting
  • Decision-making
  • Personal confidence
  • Having a voice
  • Personal integrity
  • Inspiring leadership
  • Resilience and emotional mastery
  • Understanding and negotiating differences
  • Collaborating with awareness and sensitivity
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An Advanced Tool

The Enneagram

Add to these skills a tool like the Enneagram, a highly advanced and complex-yet-simple dynamic profiling system, and your people have everything they need to create connected, successful and high performance teams!
  • We love and use the Enneagram because it gives teams and companies a common language. 

    It provides a framework for knowing oneself first, and learning to appreciate your unique skills and strengths. 

    It teaches how we can appreciate others’ differences, and how these contribute to making our teams stronger and better for their diversity.

Why Training Alone Is Not Enough

The value of soft skills training is not always quantified, so it can become a grudge purchase for an organisation. 

We understand that soft skills training needs to have measurable and noticeable results. 

Our entire ecosystem of learning is designed to extract data, and to use this data to provide deep and relevant insights into your people. 

Through this, we guide you on exactly what is needed to create an exceptional, high performing culture - down to the individual level.  

When you work with us, we take it a step further. We translate these insights into strategies for your human capital. 

Results: 

  • Ongoing insights into your humans; a way to keep your finger on the pulse of your organisation.
  • Foresight so you can react quickly to potential issues.
  • Our expertise in translating your data into a human capital strategy that delivers. 
  • Ongoing insights into your humans; a way to keep your finger on the pulse of your organisation.

eLearning vs. Blended Learning

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Pure online courses (eLearning) have a low uptake - here’s some of the reasons why:

Humans are social beings. Generally, eLearning is conducted in isolation.
People need connection and recognition - to be seen and heard. eLearning doesn’t provide this.
People are best motivated by both ‘the carrot and the stick’. eLearning provides none or only one of these.
Humans respond to peer motivation and expectation. This is missing in standalone eLearning.

Learning That’s

Active | Relevant | Measured

Contrary to what we may think, people LOVE learning and growing. They just need the right conditions to do so. When learning is active and people are engaged, and particularly if they’re having fun while they’re doing it, the message sticks. And they're naturally incentivized to come back for more. 

We achieve our results because we know what humans want and how they think. We’ve designed our programmes so they work the way that humans work. 

How we achieve the results we do:

  • Learning is driven from the top. Your managers work with us to create the outcomes they would like for their team. We deliver our programmes with these outcomes in mind.
  • Monthly feedback, reports and insights with your team leader creates negative and positive pressure for people to learn.
  • Marketing assistance from our experienced team helps instill a learning culture, where positive outcomes encourage participation and engagement. 
  • Our programmes are a mix of self-paced and group learning with a facilitator (through various online platforms), where participants also pair up with a learning partner. The outcomes?
    • Learning is relevant and personalised for each team, giving additional incentive to engage: for example, in a sales team looking for better results - the ones not attending will feel their disadvantage;
    • It provides connection, camaraderie and recognition: ‘we’re in this together’;
    • It uses peer accountability to encourage attendance and learning: ‘we had a great class - where were you?’;
    • It gives the facilitators real insight into what is actually happening with your humans.
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A Culture Of Success

  • As we work with your people, team problems usually resolve themselves. That’s because people now have the tools to understand each other, and to work together smoothly. 

    Once people have new soft skills to be able to handle the inevitable challenges that arise when working in teams, they automatically thrive. They WANT to succeed, to add their unique contribution - and to be recognized for it.  

    Monetized results for your business:    .  
  • Reduced staff turnover
  • Less sick days
  • Fewer HR issues
  • Quicker results within teams
  • More profitable business

A Cost-Effective Model That Works

Soft skills training is most successful when it becomes part of the culture of an organisation, where everyone is included. This can only happen through consistent, ongoing training, throughout the entire organisation, and with a single provider that uses one type of language throughout. 

Even within one system like the Enneagram, different practitioners use slightly different models. When all your people are learning one system, and one model within that system, a common language becomes a powerful shortcut to communication and understanding - and mitigates confusion! 

This is how the entire culture of your organisation can effectively change.  

And that’s why we’ve developed our cost-effective, inclusive retainer-based model. This way, everyone can learn - and you track the savings and impact in real time. 

Learn more about our retainer model here:

Who We Work With

The types of companies that work with us, generally face these types of challenges in their business:

A recent merger or business restructure, or retrenchments

Poor performing sales teams

Businesses or divisions losing their competitive edge

Unclear strategy or lack of ability to deliver on strategy

Ongoing staff challenges like:

  • burnout, stress and exhaustion
  • high staff turnover 
  • too much sick or unpaid leave 
  • low productivity
  • the ‘secret’underlying issues nobody’s talking about
  • generally unhappy people
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Want to discover the REAL impact of how a lack of soft skills is impacting your organisation?

Download our one-page ‘Soft Skills Impact’ summary here:
Our vision is to help people and organisations grow leaders and team communities, who are inspired, creative, and fully engaged.
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